End-to-end UX architecture stories across banking, insurance, and financial services — from legacy transformation to governed enterprise ecosystems.
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A 3-app ecosystem — Catalog Management, Service Request, and Implementation Console — that transformed Fiserv Card Services client onboarding. Revenue leakage structurally prevented, contract cycles compressed from weeks to days, and implementation timelines reduced from weeks to hours.
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Led UX strategy for StoneRiver's unified P&C platform — Policy, Claims, Billing, and Agency under one login, shared data model, and design system across 36 months and four phased releases.
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Redesigned life insurance application for Allstate agents — reducing policy submission time by 55%, cutting application error rates by 75%, and achieving an SUS score of 85/100 through smart forms, mobile-first design, and legacy migration.
Additional work across automotive, healthcare, and enterprise SaaS is available on request.