End-to-end UX architecture stories across banking, insurance, and financial services — from legacy transformation to governed enterprise ecosystems.
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A 4-app ecosystem — Catalog Management, Service Request, Implementation Console, and Governance Auditing — that transformed Fiserv Card Services onboarding from a weeks-long manual process into a governed automated workflow.
Led UX strategy for StoneRiver's unified P&C platform — Policy, Claims, Billing, and Agency under one login, shared data model, and design system across 36 months and four phased releases.
Available on Request
Cloud-based card issuing and dispute-resolution workflow replacing legacy terminal screens with a unified, role-based designer workspace for operations teams.
Additional work across automotive, healthcare, and enterprise SaaS is available on request.