Chitchat
Customer Experience needs big uplift
The success of any product or service is primarily determined by the quality of experience it provides to its user base. Businesses are making significant efforts to provide excellent customer service; however, something is missing; it appears that businesses are unable to understand what they need to improve as their efforts are not yielding the expected results. I'm going to share some of my experiences that you might relate to.
Buy Now Pay Later
My current firm, Fiserv, introduced Buy Now Pay Later services in India a few months ago. The Buy Now Pay Later service has been available for a while, but the reason I'm sharing this is because I can relate to the necessity for such an application for people with less-than-perfect credit, even though they are capable of paying back and have the intention to do so.
Alexa skill to learn Design Thinking
Design Thinking
The skill will help you understand more about Design Thinking and the tools and processes that go along with it.
Alexa skill to learn Design Laws
Design Laws
This skill will help you understand the various Design Laws that go into creating meaningful user experiences.
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